Skip to content
  • There are no suggestions because the search field is empty.

Troubleshooting steps for clients with web issues

Tips to try when you are having issues accessing the Portal or placing orders

The steps below can potentially help clear up any issues or errors you are getting when trying to access the portal or place orders .

  1. Check the web address for the Client Portal is the following: https://portal.roshalimaging.com/
  2. If it isn't loading at all in your current browser, try switching to another web browser if possible to see if you can get in. For example, if you are using Google Chrome, open up Microsoft Edge if you have it and try going to the link in that browser.
    1. You can also try loading the Client Portal in an Incognito or InPrivate browser to see if it loads properly.
  3. Try clearing the cache/cookies for your web browser. Depending on the browser, try the following:

    💻 Microsoft Edge

    1. Click the three dots in the top-right corner and select Settings.

    2. Navigate to Privacy, search, and services.

    3. Under Clear browsing data, click Choose what to clear.

    4. Select a time range and check Cached images and files.

    5. Click Clear now.

    🌐 Google Chrome (Desktop)

    1. Click the three-dot menu in the top-right corner.

    2. Go to More tools > Clear browsing data.

    3. Choose a time range (e.g., “All time”).

    4. Check Cached images and files.

    5. Click Clear data.

 

If you are still having issues after trying these steps, please reach out to our Customer Support team at any of the following options:

Email:  support@roshalimaging.com 

Phone: 1-888-767-4250, option 1, then option 5

If you send in an email, please try to include a screenshot or image of your screen so we can also see what you are seeing.