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Remote Hands FAQs

This article covers several frequently asked questions surrounding Roshal Health's Remote Hands product.

Equipment FAQs 

 

What is the DICOM setup for Studycast to send images from the ultrasound machine to the laptop? 

  • Depending on the machine, some of these settings may have different names. The main items you want to set are AE SERVER TITLE: coregateway, PORT: 10104, and SERVER IP ADDRESS: set this to the IP address of the laptop that you connected the ultrasound machine to. 

How do I find the IP Address for the laptop? 
  • Click Start, then select Settings. Click Network & internet and then select Ethernet for a wired connection or select the Wi-Fi network you're connected to. Under Properties, look for your IP address next to IPv4 address, it will look something like 123.456.789.000 

Software FAQs 

 

What software do I need to install for Remote Hands to work? 
  • None! The laptop you receive from Roshal Health already has the software installed on it. 

Ordering FAQs 

 

Where do I go to place an order? 
  • To place an order, login to the Roshal Clint Portal at https://portal.roshalimaging.com .  
  • Your login credentials should have been provided to you by Roshal. If you aren’t sure what they are, please contact it-helpdesk@roshalimaging.com or call 1-888-ROSHAL0 (1-888-767-4250).

 

Where can I view my orders? 
  • Once you have logged in to the Client Portal (Roshal Client Portal), look for Recent Orders in the menu on the left to see orders you have placed: