Understanding Why Old Clinics Remain in Your Task List

Old clinics appear in your app because their associated checklists have not been fully completed. Every item in a clinic checklist — including items only an admin can complete — must be marked done before that clinic is removed from your task list. The information below explains why this happens and how to resolve it.

Why do old clinics still appear in my app?

The presence of old clinics in your task list is related to the clinic checklists associated with those clinics. Specifically, the following points clarify this issue:

• Checklist completion requirement: Old clinic checklists will remain visible in the assigned provider's task list until every item within that checklist has been marked as completed.
• Task Completion by Role: Some checklist items can only be completed by an admin, while others can be completed by the provider. All items must be completed, regardless of who is responsible for them, before the checklist is removed from the provider's task list.

How do I remove old clinics from my task list?

To remove old clinics from your task list, complete every item in the corresponding clinic checklist. Follow these steps:

1. Open the checklist for the old clinic in your app.
2. Complete all items assigned to you as a provider.
3. Check for any items labeled Admin — contact the Clinics team to ask them to complete those.
4. Once every item is marked done, the clinic will be removed from your task list.
5. If the clinic continues to appear after all tasks are complete, contact the IT Helpdesk at it-helpdesk@roshalimaging.com.