Why are the training hours wrong in the Provider app and/or Admin Portal?
Training hours typically show up with the wrong amount because the technician has not entered a clock in and clock out time for the training event.
If a tech is reporting that their training hours are incorrect in the app, or if a Manager is reviewing those times in the Admin Portal and finds an issue, this can typically be resolved by having the technician check that they clocked in and clocked out for the training event in their app. This is what actually triggers the hours to be added to their time. Even if a manager has added the training event to their schedule, the hours will not count until the technician clocks in/out.
Please see these related articles for assistance on clocking in/out and for checking the Portal as an admin:
Provider app instructions: How do I view and clock-in/out for my training event?
Admin Portal instructions: How do I create a training event for providers, track their hours, and view invoice information?