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Why is a name crossed out in Scheduling Manager?

When a user’s name appears with a strikethrough (crossed out) in the Scheduling Manager, it means they are not available for dispatch.

What Does It Look Like?

A crossed-out user:

Scheduling-Manager-name-crossed-out

 

A normal (available) user:

Scheduling-Manager-name-not-crossed-out

How to Make a User Available for Dispatch

  1. Click on the user’s name in the Scheduling Manager.

  2. Go to the Availability tab.

  3. Turn on the Available for Dispatch switch.

Scheduling-Manager-availability-switch-on

Once enabled, the strikethrough will disappear from that name in Scheduling Manager, and the user will be available for dispatch.